Refund policy

Celebriti Skincare Return Policy

At Celebriti, your satisfaction is our priority. If you experience any issues with your purchase, we are here to assist you. Please read our return policy carefully:

1. Eligibility for Returns:

   • Returns are accepted within 3 days of delivery.
   • The product must be unused, in its original packaging, and in the same condition as when it was delivered.

2. How to Initiate a Return:

   • Email us at contact.celebriti@gmail.com with the following details:
     • Your order number
     • A brief explanation of the issue
     • Photos of the product, if applicable

3. Return Process:

   • Kindly send the product to our warehouse through your nearest courier company.
   • Once dispatched, email us the courier slip for tracking purposes.
   • Our team will process your return, and a refund will be issued within 5-7 business days via online bank transfer.

4. Non-Returnable Items:

   • For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or damaged after delivery.

5. Shipping Costs:

   • Customers are responsible for return shipping costs unless the issue involves a damaged or incorrect item received.

If you have any additional questions, feel free to contact us. Thank you for choosing Celebriti for your skincare needs!